We offer a 30-day return policy from the date you receive your order. To return an item, it must be unused, in its original condition, and in the original packaging.
You will need to cover the return shipping costs unless the item is defective or incorrect.
Refunds will be issued within 5-10 business days after we approve your return.
Non-returnable items: Personalized or outlet items cannot be returned.
Gift cards and digital products are not refundable.
This policy applies only to items purchased on this website domain.
Defective or Faulty Products
If your product is defective within 30 days, you can request a replacement or a full refund. Please contact us with proof of the defect.
Misuse, wear, and tear are not covered by the return or warranty policy. Products damaged due to misuse or regular use over time will not be eligible for a refund or replacement.
Legal Guarantee for Defective Products (EU Customers)
In the EU, you have a 2-year legal guarantee. If your product is faulty, you are entitled to a free repair or replacement. If that’s not possible, you will receive a full refund.
If you notice a defect within 24 months from the delivery date, it will be assumed that the defect existed when the product was delivered, unless proven otherwise.
Misuse, wear, and tear are not covered under the legal guarantee.
To report a defective item, please contact us at info@wiseguyoriginal.com.
Duties, VAT, and Customs
We cover duties and VAT, except if stated otherwise in the order*.
*UK customers: We do not cover duties or VAT for UK customers.
Postal Delays and Missing Packages
Once the package is handed over to the courier, we are not responsible for delays, missing packages, or any issues caused by the courier.
For any delivery-related concerns, please contact the courier directly. We will assist by providing tracking details.
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